Terms and Conditions
TERMS AND CONDITIONS
If you have any questions about the following policies, please feel free to submit your questions by e-mail at email@example.com or call us
Aside from domestic shipping within the USA, we currently ship to Canada and Australia through both USPS, FEDEX, OR UPS. If you have further inquiries or need arrangements for delivery to countries other than Canada, please call a representative at 1-213-489-1930 for the most current list countries authorized for shipment. All shipments are fully insured during transit. International Customers, please contact your countries customs department for additional duties and taxes. Overnight shipping does not apply to customers who purchase outside the United States. Shipping fees are also non-refundable for international freight.
ALTERNATE SHIPPING ADDRESS
If your billing address is a P.O. Box or you would like the item shipped to another address, it is possible. However, we require that you contact your credit card company to have them add the alternative address to your account. This way we can avoid the purchase being flagged for fraud, which will either cancel out your order altogether or delay the process. If you need assistance, you can contact our sales representative to assist in verifying whether both addresses provided are on file with your credit card company.
For your convenience, Saturday delivery can be arranged if weekday delivery is not suitable. Though UPS or FedEx provides this service to a vast majority of US cities, delivery in your area is subject to availability. One of our sales consultants will be glad to assist in verifying whether Saturday delivery is available in your area. If you are interested in requesting UPS or FedEx Saturday Delivery, please contact one of our sales representatives.
SHIPPING AND HANDLING
All packages shipped from Shins Gold are fully insured until it arrives at your doorstep. For security purposes, signature is required for all deliveries.
Shins Gold accepts the following forms of payment:
•MasterCard, VISA, American Express, or Discover card.
•Bank Wire Transfer
To make your payment by Bank Wire Transfer, please contact us for instructions at firstname.lastname@example.org or call us at 1-213-489-1930. Be sure to include the item SKU# of the items you would like to purchase.
All orders shipped within the State of California will be subject to sales tax, unless you have a resale number on file with Shins Gold.
Rings can be resized but there will be resizing charge associated with any changes that are made after the purchase.
All items listed on our website are subject to availability. If there is a high volume of order received, an item may be completely sold out before we are able to update our site. If so, our sales consultant will contact you personally and promptly to update you with a new processing time or help you search for a comparable item.
Shins Gold attempts to ensure that our expansive online catalog is as accurate and complete as possible. In the event an item is listed with an inaccurate description or incorrect price due to a typo or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. Due to pricing fluctuations in the diamond and precious metal market, our prices are subject to change without notice.
PRODUCT INFORMATION AND IMAGES
The products on our website are accurately depicted as possible. However, there may still be variances depending on factors such as the setting on your computer monitor, the way certain gemstones reflect light, etc. Products may also appear larger or smaller than their actual size because the photos are zoomed in to provide a more detailed and comprehensive view of the items. Please make sure to look on the description page and the products’ actual measurement to ascertain their actual sizes. In accordance with industry standards and FTC regulations, total carat weight may vary +/- 0.05 carats from the stated weight.
All our products are covered by a limited lifetime guarantee against any manufacturer's defect. We take pride in our artisanship. During the initial three day inspection period, starting from when you first receive your item, you should have your item thoroughly inspected to make sure you are satisfied.
SHINS GOLD POLICY AND INDUSTRY STANCE ON CONFLICT DIAMONDS
Shins Gold adheres to a strict, zero-tolerance policy toward conflict diamonds. We only deal with highly reputable and well-known diamond and gemstone suppliers who participate in the system of Warranties and follow the guidelines of the Kimberley Process. All diamonds provided by Shins Gold are obtained through legitimate sources, and are warranted to be conflict free.
The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds. Governments as well as non-governmental organizations have adopted the Kimberley Process to police trade lines and aid in banning the sale of conflict diamonds. The Kimberley Process, which came into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border is certified conflict free by a strict system of forgery-resistant documents and serial numbers. This process has helped make more than 99% of all diamonds traded in the industry conflict free.
If you have any questions or concerns in regards to your diamond purchase, please contact one of our knowledgeable representatives to assist you.
There are absolutely No Returns, Only Exchanges. Exchanges must happen within the first five days of receipt of product(s) and there can only be an one-time exchange per purchase.
For exchanges, contact Shin’s Gold by phone 213-489-1930 or email email@example.com to receive a Return Authorization Number (RAN) for the return. Any shipments sent without a RAN number will be refused and we will not be responsible for the package.